Privacy Policy

2. About this Policy

This policy applies to all personal information collected by Nectar Agency. Personal information is any information that can be used to identify you, such as your name, email address, or phone number.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

3. Data Controller

Nectar Agency is the data controller responsible for your personal data. Our contact details are:

Phone Number: +44 7515 635 121

Company Name: Nectar Digital Marketing Agency

Companies House Number: 10579 49696

ABN: 60 342 972 497

Address (UK): 53 Becklow Road, Alexandra Court, W12 9HL, Greater London, England

Address (Australia): Unit 6, 25 Duke Street, Launceston, Australia

Email: hello@nectaragency.co

4. How We Collect Your Personal Data

We may collect personal data from you in the following ways:

From third parties: We may receive information about you from third-party sources, such as analytics providers (e.g., Google Analytics) and social media platforms.

Directly from you: When you fill out a form on our website, subscribe to our newsletter, request a quote, or otherwise provide us with your personal information.

Automatically: When you use our website, we may collect information automatically through cookies and other tracking technologies. This may include your IP address, browser type, and browsing behaviour.

5. The Types of Personal Data We Collect

We may collect the following types of personal data:

Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

Identity Data: Name, username, or similar identifier.

Contact Data: Billing address, delivery address, email address, and telephone numbers.

Financial Data: Bank account and payment card details.

Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Information about how you use our website and services.

6. How We Use Your Personal Data

We use your personal data for the following purposes:

To comply with our legal and regulatory obligations.

To provide and maintain our services.

To manage our relationship with you, including notifying you about changes to our services.

To improve our website, services, marketing, and customer relationships.

To send you marketing communications, where you have consented to receive them.

7. Our Lawful Basis for Processing Your Personal Data

Under GDPR, we must have a lawful basis for processing your personal data. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Legitimate Interests: The processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Consent: You have given us your consent to process your personal data for a specific purpose.

Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

8. Sharing Your Personal Data

We may share your personal data with the following third parties:

• Service providers: Who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers.
• Government bodies: Where we are required to do so by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

9. International Data Transfers

As we operate in the United Kingdom, Europe, and Australia, we may transfer your personal data outside of the European Economic Area (EEA). When we do so, we ensure that your data is protected by appropriate safeguards, such as the use of standard contractual clauses approved by the European Commission.

10. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

11. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

12. Your Legal Rights

Under data protection laws in the UK, Europe, and Australia, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request the transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us.

13. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

14. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

16. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: hello@nectaragency.co